FAQ’s

Home / FAQ’s

FAQ

Have some Questions?

A half hour appointment will be made in order to deal with any acute problem and also to go through our patient registration process.

The office is open between 8am to 6pm Monday to Thursday, and 8am to 5.30pm on Fridays.

Outside office hours, the 24 hour telephone line will be picked up by an answerphone which will give instructions regarding contacting the doctor on call. The doctor will give telephone advice and where appropriate will supply prescriptions through to pharmacies. If a visit is required we utilise a deputising service for this. Under certain circumstances it may be appropriate to arrange admission to hospital directly which we can do. Please note that the above services are only available to patients who are already registered with the Practice and there is a charge for out of hours advice and services for those patients who are not monthly subscribers.

We value your feedback; good or bad, so please let us know. We carry out and publish annual patient satisfaction surveys. We are registered with The Care Quality Commission that regulates health and social care throughout England. We also have a formal complaints procedure if things have gone really badly and this can be accessed by contacting the Practice Manager.

The general answer to this is “No”. UK based Private Health Insurance companies will usually only recognise for the purposes of reimbursement, the services of individuals whom they define as Specialists.

We do not generally deal directly with insurance companies and work on the basis of individuals and corporations settling their own accounts and then claiming back directly with their respective insurance companies.

You can register at your first consultation with an acute problem or choose to register ahead of this. You will then pay for individual consultations, out of hours telephone advice and repeat prescription requests and referrals. Laboratory fees and vaccinations/drugs are additional where appropriate.

Consultation – Face2Face, video, telephone £200.00
Nurse Consultation £100.00
Home visit during office hours (please note the travel time from and to the practice will be changed at the same rate) £200.00 per 30mins
Prescription Fee £60.00
Registration Fee £100.00 paid annually
Subscription Fee £200.00 paid monthly
Out of Hours Telephone Advice/Prescription from £100.00
Out of Hours Visit (please note that the travel time will be charged at the same rate) £300.00 per 30 mins
Missed Appointment/Late Cancellation £200.00
Occupational Health Assessment and Report Price on request
Vaccinations price on request
Comprehensive male blood screening profile £350.00
Comprehensive female blood screening profile (incl. smear test) £450.00
Comprehensive female blood screening profile (without smear test) £400.00
Other Pathology tests (Price on request)
Individualised Health Screening Packages (Price on request)
Travel Advice/Vaccination Administration £60.00
Referral letter £100.00

You can also choose to subscribe to the services of the Practice. This will cover all your consultations for a year and 24-hour telephone advice, referrals and letters, repeat prescription requests, travel advice, maternity and family planning advice.

You will be entitled to an annual flu vaccination and an annual health screening check as part of this subscription.

Subscriptions are at the discretion of the doctors. Cancellation can be made at any time after the initial 12 month period by either the patient or the Practice. Laboratory fees and vaccinations/drugs are additional where appropriate.

The practice is registered with the Care Quality Commission, an executive non-departmental public body of the Department of Health and Social Care, responsible for the regulation and inspection of health and social care services in England.