Practice Office Team

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Yuet-Yee Tsang

Practice Manager

Yuet-Yee is our accomplished practice manager. Her work ethos equates to the symbol for the Chinese New Year 2021: ‘hard working in the background, intelligent and reliable, but never demanding praise’.

She has worked in both the NHS and private sector for clinics and hospitals within central London for many years. She has built her career by collaborating with her team and colleagues to produce a cohesive culture of performance and quality excellence, where employees are engaged and empowered to look after patients with compassion and care, while also ensuring all needs are met, issues are addressed, and all concerns are resolved to each patient’s contentment.

Working in healthcare and helping people gives Yuet-Yee a sense of self-accomplishment on a daily basis and she thrives off it. When not working she enjoys exploring unique parts of the country with friends and family, as well as eateries.

Olivia Avgeris

Practice Administrator

Olivia loves helping and caring for people from all different backgrounds and ages. She is a highly motivated, experienced and efficient administrator and receptionist.

She has previously worked with children and young adults with disabilities for three years. In her spare time she enjoys spending time with family and friends. She takes her little Chihuahua for walks in country parks. She also loves to travel to her hometown Greece.

Laura Zapkute

Practice Administrator

Laura has a daily mantra ‘I can do!’. She is super-efficient and super kind. She graduated from St Mary’s University in Twickenham with a degree in Sports Health and Fitness, leading towards her passion to take care of others.
Family and friends are important to her, as they are the ones that have seen her through different stages of her life. In her free time she likes exploring new places, reading, yoga, and babysitting her niece.

Kamar Abedin MSc

Advisor

Kamar graduated from Imperial College, London with an MSc in Neuroscience in 2001. She joined the practice in 2002 as the practice manager, a role she fulfilled impeccably for 16 years.

She moved into an advisory role in 2018 when she relocated with her family to Singapore. She is enjoying the endless sunshine and time with her husband and two children.

FAQ

Have some Questions?

A half hour appointment will be made in order to deal with any acute problem and also to go through our patient registration process.

The office is open between 8am to 6pm Monday to Thursday, and 8am to 5.30pm on Fridays.

Outside office hours, the 24 hour telephone line will be picked up by an answerphone which will give instructions regarding contacting the doctor on call. The doctor will give telephone advice and where appropriate will supply prescriptions through to pharmacies. If a visit is required we utilise a deputising service for this. Under certain circumstances it may be appropriate to arrange admission to hospital directly which we can do. Please note that the above services are only available to patients who are already registered with the Practice and there is a charge for out of hours advice and services for those patients who are not monthly subscribers.

We value your feedback; good or bad, so please let us know. We carry out and publish annual patient satisfaction surveys. We are registered with The Care Quality Commission that regulates health and social care throughout England. We also have a formal complaints procedure if things have gone really badly and this can be accessed by contacting the Practice Manager.

The general answer to this is “No”. UK based Private Health Insurance companies will usually only recognise for the purposes of reimbursement, the services of individuals whom they define as Specialists.

We do not generally deal directly with insurance companies and work on the basis of individuals and corporations settling their own accounts and then claiming back directly with their respective insurance companies.

You can register at your first consultation with an acute problem or choose to register ahead of this. You will then pay for individual consultations, out of hours telephone advice and repeat prescription requests and referrals. Laboratory fees and vaccinations/drugs are additional where appropriate.

Consultation (30 minutes)

£200

Prescription Fee

£60

Registration Fee

£100

Out of Hours Telephone Advice

From £100

Missed Appointment/Late Cancellation

£200

Occupational Health Assessment and Report

On request

Vaccinations

On request

Pathology

On request

Health Screening Packages

On request

Travel Advice/Vaccinations

£60

Referral Letter Charge

£60

You can also choose to subscribe to the services of the Practice. This will cover all your consultations for a year and 24-hour telephone advice, referrals and letters, repeat prescription requests, travel advice, maternity and family planning advice.

You will be entitled to an annual flu vaccination and an annual health screening check as part of this subscription.

Subscriptions are at the discretion of the doctors. Cancellation can be made at any time after the initial 12 month period by either the patient or the Practice. Laboratory fees and vaccinations/drugs are additional where appropriate.

The practice is registered with the Care Quality Commission, an executive non-departmental public body of the Department of Health and Social Care, responsible for the regulation and inspection of health and social care services in England.